These Terms and Conditions govern the use of Moppa's website and cleaning services. By requesting an estimate or service, contacting us, or using our website, you agree to comply with these terms.
These terms define the responsibilities between Moppa and our customers. They support transparency around estimate requests, service confirmations, payments, cancellations, and service expectations.
Our terms follow applicable consumer protection and contract regulations in Finland, including the Finnish Consumer Protection Act and general EU consumer rules.
1. Introduction
Moppa provides residential, commercial, and specialized cleaning services in Finland. All services are offered according to Finnish consumer law and service agreements.
Businesses operating in Finland must provide clear company identification details under the Finnish Business Information Act.
Moppa Cleaning Services, Business ID 2927333-6.
2. Service Description
Moppa offers cleaning services including but not limited to:
- Home cleaning
- Office cleaning
- Move-in / move-out cleaning
- Deep cleaning services
- Specialized cleaning services
- VAT-free cleaning for eligible clients
Service details may vary depending on customer needs and the service agreement. Moppa aims to deliver services professionally and according to industry standards.
3. Service Requests and Scheduling
Customers may request cleaning services through the Moppa website, phone, or email.
A service request becomes confirmed once Moppa acknowledges the request and confirms the appointment. Moppa reserves the right to adjust schedules in case of unforeseen circumstances such as illness, weather conditions, or operational issues.
These service-request practices follow the fairness and transparency requirements defined in the Finnish Consumer Protection Act.
4. Pricing and Payments
Prices are provided before the service whenever possible. Final pricing may depend on property size, service scope, and cleaning duration.
Payments may be processed through invoices, online payments, or other approved payment methods. Customers are responsible for ensuring timely payment of invoices.
Financial record-keeping must follow the Finnish Accounting Act.
5. Cancellations and Changes to Confirmed Visits
Customers may cancel or reschedule a confirmed visit by contacting Moppa before the scheduled service time.
Late cancellations may incur a cancellation fee if the cleaning team has already been scheduled or dispatched.
Clear cancellation rules help protect both the business and customers and are consistent with fair contract practices under the Consumer Protection Act.
6. Customer Responsibilities
Customers must ensure that cleaners have safe and reasonable access to the premises. This includes providing entry instructions and ensuring that hazardous conditions are avoided.
Customers should inform Moppa of any special cleaning requirements, fragile items, or safety concerns before the appointment.
7. Liability Limitations
Moppa shall not be liable for any indirect, incidental, or consequential damages arising out of the use of or inability to use the services.
Moppa takes reasonable care when providing cleaning services. However, liability may be limited to damages caused directly by negligence during service delivery.
In no event shall Moppa's total liability to the customer exceed the amount paid by the customer for the services in question.
Liability rules follow general Finnish contract and tort law principles.
9. Complaints and Dispute Resolution
If you have any complaints or disputes regarding our services, please contact us using the information provided.
10. Changes to Terms
Moppa may update these Terms from time to time in order to reflect changes in legal requirements, business practices, or technology.
When updates occur, the revised version will be published on our website along with the updated effective date. If the changes significantly affect how personal data is processed, customers may also be notified directly.
11. Contact Information
If you have questions about these Terms, please contact Moppa.
Email: siivous@moppa.fi
Moppa Cleaning Services
Business ID: 2927333-6
Länsisatamankatu 39 B 114
00220 Helsinki, Finland