At Moppa, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, request cleaning services, or communicate with us.
In short:
- What personal data we collect
- Why we use it and how we protect it
- How long we keep it and what rights you have
- How to contact us about privacy questions
By using our website or requesting services from us, you acknowledge the practices described in this policy.
1. Introduction
Below is an overview of the sections included in this Privacy Policy. Each section explains how Moppa collects, processes, stores, and protects personal data when providing cleaning services in Finland.
Our practices follow the requirements of the General Data Protection Regulation (GDPR) and the Finnish Data Protection Act, which regulate how businesses handle personal data within the European Union and Finland.
2. Information We Collect
Moppa collects personal information necessary to provide cleaning services and communicate with customers, such as name, email address, phone number, and service location.
We may also collect technical information automatically when users visit our website, such as IP address, browser type, and device information to help maintain website functionality.
According to Article 5 of the GDPR, personal data must be collected only for specific, explicit, and legitimate purposes and limited to what is necessary. Moppa follows the principle of data minimization, meaning we only collect the information required to deliver our cleaning services effectively.
3. How We Use Your Information
Personal information is used to deliver and manage cleaning services, including arranging service visits, communicating with customers, and issuing invoices.
We may also use information to improve our services, analyze website usage, and ensure customer satisfaction and respond to customer inquiries.
Under Article 6 of the GDPR, personal data may only be processed when there is a valid legal basis. Moppa ensures that all use of personal information complies with these lawful processing requirements.
4. Legal Basis for Processing
Moppa processes personal data only when a lawful basis exists under the GDPR. These include contractual necessity, legal obligations, legitimate interests, or user consent.
For example, when a customer requests or confirms a service, their data is processed in order to fulfill the service agreement. Accounting laws may also require us to store certain financial records.
These legal bases are defined under Article 6 of the General Data Protection Regulation (GDPR). In Finland, these rules are further supported by the Finnish Data Protection Act, which specifies how GDPR is applied nationally.
5. Data Sharing and Third Parties
Moppa may share limited personal data with trusted third-party service providers such as payment processors, scheduling tools, accounting software providers, or hosting providers.
Any third party that processes personal data on our behalf must comply with strict Digital Services Act and may only use the data for the agreed purpose. Moppa ensures that appropriate data processing agreements (DPAs) are in place.
Article 28 of the General Data Protection Regulation (GDPR) requires companies to ensure that third-party processors implement adequate data protection safeguards. Moppa follows these requirements to protect customer information.
6. Data Retention
Personal data is stored only for as long as it is necessary for the purposes for which it was collected and comply with legal requirements.
Certain records must be stored longer to comply with Finnish legal requirements. For example, accounting and invoice records must typically be retained for 6–7 years under the Finnish Accounting Act.
The storage limitation principle under Article 5 of the General Data Protection Regulation (GDPR) requires companies to delete or anonymize personal data once it is no longer necessary.
7. Your Rights Under GDPR
Individuals located in the European Union have several rights regarding their personal data. These rights are established by the General Data Protection Regulation (GDPR).
Customers have the right to:
- Request access to their personal data
- Correct inaccurate information
- Request deletion of personal data
- Restrict or object to certain processing
- Request data portability
Moppa will respond to requests within the legally required timeframe, typically within one month. These rights are described in Articles 12–22 of the GDPR.
The storage limitation principle under Article 5 of the General Data Protection Regulation (GDPR) requires companies to delete or anonymize personal data once it is no longer necessary.
8. Cookies and Tracking Technologies
Our website may use cookies to improve functionality and user experience. Cookies can help remember user preferences, enable essential site features, and provide analytics about how visitors use the website.
Under the ePrivacy Directive and the General Data Protection Regulation (GDPR), users must be informed about cookies and given the option to consent to non-essential tracking technologies.
Users can control cookies through browser settings or our cookie consent tool.
9. Data Security
Moppa implements technical and organizational measures to protect personal data from unauthorized access, misuse, or loss. Employees and contractors who handle personal data are required to follow internal privacy and security policies.
Moppa follows Article 32 of the General Data Protection Regulation (GDPR) which requires organizations to implement appropriate security measures to ensure the confidentiality and integrity of personal data.
10. Changes to This Policy
Moppa may update this Privacy Policy from time to time in order to reflect changes in legal requirements, business practices, or technology.
When updates occur, the revised version will be published on our website along with the updated effective date. If the changes significantly affect how personal data is processed, customers may also be notified directly.
11. Contact Information
If you have questions about this Privacy Policy or your personal data, please contact Moppa.
Email: siivous@moppa.fi
Moppa Cleaning Services
Business ID: 2927333-6
Länsisatamankatu 39 B 114
00220 Helsinki, Finland